Shower - Picture of Omni San Francisco Hotel
Photo: Shower
From Review : Overly Friendly, Yet A Bad Experience of Omni San Francisco Hotel
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Guests
+7
I reserved a suite for my daughter’s wedding weekend. Both the living room and bedroom were large, elegant, and well appointed. I was even greeted with a lovely gratuitous tray of wine, crackers, and cheese. So what’s my problem? Staff! While Omni staff was overly friendly,…
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Date of stay: December 2018
Response from James L, General Manager at Omni San Francisco Hotel
Responded Jan 21, 2019
Dear Ms. Frelix, Thank you for sharing your thoughts on your recent stay with us. I regret to hear that your experience fell far below our service standards, and sincerely apologize for failing to provide you with exceptional service that was polished and professional, especially during such a momentous occasion as your daughter's wedding. We truly value our guests’ comments, and will immediately review your concerns. Kelsey Angel, the Sales Manager for your daughter's wedding, will contact you shortly to further discuss the details of your stay, as we hope to welcome you back at the Omni again in the future. Sincerely, James T. Lim General Manager
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