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Balcony - Picture of Fairmont Heritage Place, Ghirardelli Square, San Francisco

Photo: Balcony

From Review : Awesome property of Fairmont Heritage Place, Ghirardelli Square
Awesome property
Baño dormitorio 2
La mejor experiencia!!
Quaint Luxury
View from 2nd floor
Sala
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Paxton Travel wrote a review Mar 2018
San Diego, California127 contributions54 helpful votes
+1
Stayed in the residence for 3 nights! I loved our stay. It definitely feel more homey than hotels. The front desk staff were amazing and very responsive. The house car could use an upgrade. The door/bell staff definitely needs more training on customer service... they were not
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Date of stay: March 2018
Response from EJROE, General Manager at Fairmont Heritage Place, Ghirardelli Square
Responded Mar 16, 2018
Dear Paxton D, I was so pleased to read you enjoyed your 3 night stay with us and that we were able to create a "more homey" stay than in a traditional hotel, as this sort of guest experience is certainly something we are striving to create for all out guests, and thank you for highlighting how "amazing and responsive" you found the Front Desk team. In addition thank you very much for sharing your other experiences, even though they didn't quite live up to your or our expectations, as I'm pleased to confirm that we have changed out our loaner Ford Expedition House Car, as we now have our regular Cadillac Escalade back in service. Also, on behalf of the entire team our sincere apologies that you found the door/bell staff needing some more training, as this type of feedback is extremely important to us as it encourages and motives us to focus on the personalization in our service levels. Thank you for taking the time to write and post your "Awesome Property" review, and thank you too for selecting our property as the place to stay when your recent travels include San Francisco, as we are definitely looking forward to welcoming you back and creating another awesome experience. Yours sincerely, Edward J. Roe General Manager Fairmont Heritage Place, Ghirardelli Square
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