Aloha Briefboy, On behalf of Four Seasons Oahu, thank you for sharing your experience with us. I’m very sorry to hear that your experience with us was anything less than extraordinary and do appreciate your honest feedback. In order to learn more about the four mistakes you mentioned and other concerns in greater detail, our upper management team would like the opportunity to connect with you directly as soon as possible. May you kindly share your contact information with us at email@example.com. We look forward to hearing from you. Mahalo nui loa.