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Landscape - Picture of Koloa Landing Resort at Poipu, Autograph Collection, Kauai

Photo: Landscape

From Review : Beautiful hotel, Rude Staff Front Desk of Koloa Landing Resort at Poipu, Autograph Collection
Beautiful hotel, Rude Staff Front Desk
Beautiful hotel, Rude Staff Front Desk
Oversell
Pool view
It was great at first
Oversell
Check In— / — / —
Check Out— / — / —
Guests 
Sightseer676213 wrote a review Oct 2017
Windsor, Colorado32 contributions5 helpful votes
+15
2.0 of 5 bubbles
First impressions are everything and on that note, our first interaction was with a very condescending & rude front desk staff person named Carrie. Every interaction with her was not pleasant. Why would you hire someone who obviously doesn’t enjoy human contact? Hotel was nice
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Date of stay: October 2017
Response from Jessica C, Front Office Manager at Koloa Landing Resort at Poipu, Autograph Collection
Responded Oct 24, 2017
Aloha, Thank you for taking the time to share your feedback with us. We are sorry to learn your overall stay was detracted by your interaction with a guest services agent. We would like to learn more about your experience. Please feel free to contact me directly. You are correct our property is very unique and versatile. With our studios starting at 473sqft and our penthouse being 3665sqft. Koloa Landing Resort offers various layouts and designs. I sincerely apologize and thank you for your feedback as it is vital to our ability to continue to improve our service. I look forward to hearing from you. Mahalo, Jessica
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