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Food - Picture of Heartland Pizza Company, Green Bay

Photo: Food

From Review : Pizza Purgatory of Heartland Pizza Company
Pizza Purgatory
Reserve a table
2
Mon, 10/25
8:00 PM
OR
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Richard Cranium wrote a review Apr 2019
Green Bay, Wisconsin312 contributions74 helpful votes
I’ve been to Heartland numerous times (even gave a good review 18 months ago), but it’s been worse and worse each visit since. Stopped in for a pizza before an engagement on a Wednesday evening, so we had time limitations. Seated immediately as the staff told us it was a quiet
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Date of visit: April 2019
Response from DarinS67, Owner at Heartland Pizza Company
Responded Apr 5, 2019
Hi, This is Darin the owner of Heartland Pizza Company and I've shared this with our GM and our entire team. We aim to have a 5 star experience every visit. It's one of our 5 rules. The team certainly did the right thing by comping your meal as we have another rule...if we mess it up we fix it up on the spot no questions asked. A pizza on occasion can have charing due to flour from the paddles going on to the stone and at 620 degrees basically searing to the bottom of a pizza. The goal is to catch any of these before they leave the kitchen. After speaking to my GM however I did discover that she came to your table, offered to remake, which didn't work because of your time crunch. In addition to comping your meal, she gave you a handwritten FREE pizza coupon to come back again. Sounds like my management team did everything we train them to do to overcome a bad situation. I'm sorry for your disappointment but it appears the team did everything that I'd hope they would when I'm not there. As always my number is also on the menu and I'm available by phone or text if you'd like to share an experience with us. The direct line is (920) 425-3120. Thanks for sharing. Darin
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