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Interior - Picture of Quality Inn Oakwood, Spokane

Photo: Interior

From Review : Party suite could not be handled of Quality Inn Oakwood
Party suite could not be handled
Room, view 1 - plenty of floor space
Gross Stained Chair
Outdated Gross Bed Spread
Desk area - A/C gives you the "cold shoulder!"
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July 2023
jessicaspeed72 wrote a review Dec 2015
Fairbanks, Alaska15 contributions1 helpful vote
On our third night out of four here visiting Spokane, we are having to move rooms and all of our unpacked luggage to the other side of the hotel at 2am. There is a 21st birthday party going on in the suite next to ours with about 12 people and we can hear all the talking, music,
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Date of stay: December 2015
Response from Beth Anne S, General Manager at Quality Inn Oakwood
Responded Dec 14, 2015
Jessica, I want to apologize for your experience with our hotel last weekend. You should not have ever been made to feel that your families business was less important to us than the inconsiderate, childish niegbors you had during your visit. I want to assure you that those guest will never be allowed back at our hotel and that we have already started retraining our staff to better handle a situation like this, should it happen again. The guests causing all of the noise should have been kicked out of the hotel long before you had to move rooms and that is how it will be handled in the future. I was glad to see that our front desk staff has already reversed the charges for your sleepless night and I look forward to discussing your stay with you over the phone further. Thank you for bringing these issues to our attention - we look forward to resolving the issue with you and ensuring that it does not happen again to future guests.
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