Jessica, I want to apologize for your experience with our hotel last weekend. You should not have ever been made to feel that your families business was less important to us than the inconsiderate, childish niegbors you had during your visit. I want to assure you that those guest will never be allowed back at our hotel and that we have already started retraining our staff to better handle a situation like this, should it happen again. The guests causing all of the noise should have been kicked out of the hotel long before you had to move rooms and that is how it will be handled in the future. I was glad to see that our front desk staff has already reversed the charges for your sleepless night and I look forward to discussing your stay with you over the phone further. Thank you for bringing these issues to our attention - we look forward to resolving the issue with you and ensuring that it does not happen again to future guests.