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Shower - Picture of The Westin Reston Heights

Photo: Shower

From Review : I was there Nov 2018 and Now - OMG it has changed of The Westin Reston Heights
I was there Nov 2018 and Now - OMG it has changed
Imagine unclean
4th Floor hallway vomit and continuous stains still there after complaining Friday checkout Sunday - was still there!!!!
Bedding on bed at check-in
A total disaster
Not a 4 Star Hotel
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761JSA wrote a review Apr 2019
Milford57 contributions17 helpful votes
+6
Heavenly went to HELL, 4th floor I had stayed at the Westin Reston in November so going there again after a great experience was a no brainer. What happened????? I was on the fourth floor Room 427. I noticed vomit on hallway rug Friday night, but arriving late, I thought it
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Date of stay: April 2019
Response from JulieW4611, Front Office Manager at The Westin Reston Heights
Responded Apr 10, 2019
Good Morning, Thank you for taking the time to provide feedback. We want to personally apologize for the issues you had while staying with us. We will be sharing your feedback with the team to ensure it is addressed right away. I do apologize for the stain on the fourth floor that appeared as vomit to you. We do have an exciting renovation planned to update all of our guest rooms and hallways. I do hope you return in the future and see a true improvement in the service provided. Warm Regards, Front Desk
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