Dear Purrdee, We appreciate a lot your comments as a way to improve our services day by day. Although, it’s a shame we didn’t satisfy your expectations at 100%, but we are working hard to solve any faults that we could have. Our staff is always at our guests’ disposal to assist them, don’t hesitate to contact us regarding room allocation or anything. Our resort is located in one of the most beautiful keys of Cuba; We hope you can visit us in the future; it would be a pleasure to welcome you. Best regards, Luis A. Heras General Manager