Dear guest, We would like to thank you for sharing your own experience because all the feedback that our guests give to us are essential for the running of the hotel. We want to apologize for the inconveniences you had during your vacation. We feel sorry with the issues you found. It is true that we have certain problems with the laundry company but it is a general problem in Cayo Coco and we can't control it completely. We feel bad for the consequences it has with our guests and we ask forgiveness for it. Moreover, we can ensure you that the sanitary conditions in Cuba are something to be accomplished by any hotel and we don't offer anything ill-conditioned. We feel disappointed not to have met your expectations because we work everyday for the wellness and happiness of our guests during their holidays. Thank you again and all the best.