Interior - Picture of Bella Italia Castleford
Photo: Interior
From Review : Do not waste your money of Bella Italia Castleford
Bella Italia Castleford
1,175 reviews
#4 of 100 restaurants in Castleford
I bought a voucher through wowcher today and called to make a reservation for that evening. I mentioned that I had purchased a voucher I was told it was fully booked for the whole evening but I could turn up at 20.30 hours and have a drink at the bar and wait to see if a table…
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Date of visit: February 2019
Response from BI Guest Experi... S, Guest Relations Manager at Bella Italia Castleford
Responded Mar 26, 2019
HI Nigel, Thanks for your review and feedback - We appreciate all feedback both positive and negative and the opportunity it provides us to monitor and make any necessary improvements to ensure our guests leave our restaurants delighted with their experiences. We are sorry to hear you went elsewhere to dine on after a miscommunication about the use of vouchers of valentine's day. We do recommend our guests to check all terms and conditions for the particular voucher they are hoping to use, but do appreciate after alerting the team to the voucher the assumption was made it would be accepted. We will ensure this is flagged directly with the Area Manager to address with all the team, and we thank you once again for taking the time and care to let us know Ciao for now
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