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Pool - Picture of Secrets Lanzarote Resort & Spa

Photo: Pool

From Review : So Relaxing of Secrets Lanzarote Resort & Spa
So Relaxing
Wonderful stay!
Hesperia Lanzarote
calme et bien situé
Superbe Hotel, personnel très accueillant... Seul bémol, la plage. Pas de sable et pratiquement
upper pool
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wendyebbs wrote a review May 2016
St Helens, United Kingdom12 contributions3 helpful votes
Just arrived home from a 3 night all inclusive stay with a friend. Really wish we could of stayed longer. Lovely hotel. Beautiful surroundings & perfect for a quiet relaxing escape. The hotel grounds were very clean & spacious. Contrary to some reviews I had read prior to
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Date of stay: May 2016
Response from Pablo_Rey_Rodriguez, Director General at Secrets Lanzarote Resort & Spa
Responded May 15, 2016
Dear Wendyebbs, Thank you for choosing Hesperia Lanzarote Hotel***** to spend your holiday in the island and for sharing your experience on Trip Advisor. I am glad you enjoyed the quiet and relaxing location of our resort and its surroundings, the cleanliness, the facilities provided by our resort. Our Food and Beverage Manager along with our executive chef will be so pleased to read that you loved the food at the hotel; we pride ourselves on our customer service levels and strive to give exemplary service at all times. So naturally, I was overjoyed to read that you regard our customer service to be amazing. Every day all the staff strive to deliver exceptional, personalised service so to read that you found them to be a pleasure and is truly rewarding feedback for us. I will be sharing your review with all the Reception team. Concerning the lack of entertainment, I am concerned it was not of your liking; make sure that your comments will be highly valued for next actions to be implemented and improved, that it is why I will share it with the departments involved. Thank you, once more for your suggestions regarding the children activities, we will take it into consideration. Once again, thank you and we are looking forward to have the opportunity to welcome you back. Best regards, Pablo Rey GENERAL MANAGER
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