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We booked the Penthouse suite with Jet2 for an Easter holiday, and we are already planning to return! We were told jacuzzi on balcony couldn’t be used one day prior to arrival. I emailed the hotel and was upgraded from HB to AI for the inconvenience. Although we’d rather of had…
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Date of stay: April 2018
Response from Zafiro H, Gerente at Zafiro Palace Palmanova
Responded Apr 16, 2018
Dear Cinders24_7 Please receive the warmest greetings from Zafiro Palace Palmanova and we appreciate you have taken the time to share such a positive experience and we take the opportunity to thank you for choosing our hotel as your travel destination. Our staff does its upmost to provide our guests with excellent service and hospitality. We are glad you enjoyed all the facilities as well as the Entertainment and overall service. It fills us with satisfaction to know that you would come back. It was such a pleasure to have taken care of you. Bests regards,
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