Dear George, Thank you for having taken the time to write some lines on your recent holiday with your family at our hotel. We rely on our guests' feedback to maintain our high standards and we are continually seeking to enhance the facilities and services we offer. We appreciate your highlighting our newly reformed rooms and very glad you found them bright, welcoming and comfortable. We also are very glad to hear you felt well looked after during your stay by our staff and that our quality and selection at mealtimes more than met expectations. Concerning the less positive points; we are sorry the lifts were not working efficiently during your visit and we have noted a few guests have raised this point and the matter has been passed on to our maintenance team for review. The surrounding resort is indeed much quieter in April and while many of our guests enjoy the peace and tranquility this allows, many also enjoy the high seasonal activities and busier times. In conclusion, we trust you will return at a later date and look forward to welcoming you again. Best regards, The team at HYB Eurocalas