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Beach - Picture of KC Grande Resort Koh Chang, Ko Chang

Photo: Beach

From Review : Dissapointed of KC Grande Resort Koh Chang
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Beautiful resort
November 2023
Jane B wrote a review Sep 2016
Javea, Spain21 contributions21 helpful votes
I won't repeat what my husband has reviewed below, as I agree with his comments wholeheartedly, I'd just like to add my thoughts. Firstly this part of Ko Chang is very quiet plenty of shops selling tourist stuff, 7Elevens and chemists but a bit thin on the ground for food and
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Date of stay: September 2016
Response from KC_Grande_Resort, KC Team at KC Grande Resort Koh Chang
Responded Sep 9, 2016
Dear Jane B, We would like to offer our deepest apologies for the trouble you had to experience with KC Grande Resort & Spa, and would like to take this opportunity to thank you for taking time to tell us about your recently stay that very helpful for us to know that what we might improve. We were very seriously about all comments and have discussed each case with our entire team. As we said on your husband’s review that we have addressed your comment to our housekeeping department to take an intensive training to improve the management both of laundry and cleaning services to prevent future occurrence. It will be also passed to head of restaurant to take whatever step to improve the quality of our service in order to provide the best possible service to our customers. Your feedback enable us to improve our service, please rest assured that we are taking all appropriate measures to resolve the problem and prevent future occurrence. Thank you once again for your sharing experience and we hope to have a chance to better serve you on your next holiday plan to Koh Chang. Yours faithfully, KC Grande Resort & Spa
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