Dear 879clairec, Greetings from Ramayana Koh Chang Resort and Spa, Thank you for taking the time to submit a review. It was a great pleasure to have you with us and I am sorry to hear that our some facilities did not meet your expectations. and please accept our most sincere apologies for the inconvenience. However, we do take all comments seriously and make immediate improvements. We look forward to welcoming you on your next visit to Ramayana resort, It is our aim that every one of our guests leaves with happy memories of Koh Chang Thailand. Warmest regards, Thippawan