We are and continue to be concerned with any situation that might involve bed bugs. I also travel and I check bed linen and mattresses before I go to sleep in any room I stay in. My staff and I checked your room, immediately after you left and could not find any evidence of a current or past infestation of bed bugs. We looked through the linen,the king sized mattress and box spring, bed skirting, furniture, behind the head board, carpet base any place where you would see bed bug feces, live bugs or dead ones. There was no trace of blood on the sheets which could be evidence of biting. In talking to your boyfriend, he was the one that suggested that it could be an allergic reaction since he couldn't find any evidence of bugs himself. I unfortunately could not talk to him, since I was in a meeting, but, gave the authorization for a complimentary room, without even checking it,because of your boy friends sincerity, obvious distress and the fact that you had stayed with us previous times. The desk person also profusely apologized to him then and when you both checked out. There was nothing more we could have done at the time except check the room which was what we should have done immediately. To still further our inspection of that room, we contacted our exterminator and he could not find any traces of bed bugs. If something had been found we would have let you know. I sincerely regret that we did not show the necessary urgency that I would have expected of myself and our staff.