Bathroom - Picture of MainStay Suites Port Arthur
Photo: Bathroom
From Review : Could be nice of MainStay Suites Port Arthur
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looks are deceiving.. from the outside and standing in lobby the place looks nice but get in to the elevator and you have to hit the button 5 times to get it to work and you didn't even know if you were going to make it to your floor from there, once you get to the room there is…
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Date of stay: November 2018
Response from FrontDesk_GM, General Manager at MainStay Suites Port Arthur
Responded Dec 5, 2018
Dear Todd, Thank you for sharing your thoughts. We are sorry to read that you were not completely comfortable with us due to some potential issues with cleanliness and maintenance. As stated, we are currently undergoing some exciting renovations throughout our property and we apologize if they interfered in any way with your experience. What you have described regarding breakfast is unusual but we will ensure that everything is working right. Your feedback will be shared with our maintenance team as well. Should your travels bring you back to the area, we would love to host you again so that we can demonstrate our true value!
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