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My daughter and I were coming in to meet my husband who had been working in this area. We made reservations thru Hilton honors using our points. I called to verify everything and to ask for a early and late check out. Explained to the front desk that we were coming to hang…
Date of stay: June 2018
Response from Robert B, General Manager at Hampton Inn Pleasanton
Responded Jun 8, 2018
Thank you for taking the time to leave us your thoughts and commenting on your experience. I’m terribly sorry to hear that we fell short of your expectations. We certainly hold ourselves to a higher standard than that of what you’ve described. Please know that your review will be shared with the staff and used as a training tool so that we can continue to strive for excellence.
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