Dear Mollie F, First of all we would like to thank you for share your opinion on Tripadvisor and for have chosen us for your stay in Tenerife. We are glad for have exceed all your expectations, all our efforts are focused to reach the full satisfaction of all our guests, we are absolutely delighted to know that we did it with you . About the incident on the pool, we are going to study it to try to understand what happened and verify if our Front Desk Department is aware about that. Anyway, we inform you that clearly such conducts are prohibited in our hotel and we feel ashamed if has ocurred. We are at your disposal for any question on request that you might have. Kind Regards, Francisco Pérez General Manager.