Dear Donnaburton01, First of all, we would like to thank you for such a highly detailed and helpful review. We really appreciate comments like yours as they can really help us to improve. It is great news to hear that you enjoyed most of our facilities. All of our staff work very hard each day to offer guests a memorable experience. Regarding your comments about the restaurant staff, we will pass those on to the manager because these are not the standards that we want to offer here at Servatur. We hope to welcome you back one day to demonstrate our improvements. Best wishes, Servatur Waikiki,