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Landscape - Picture of Hotel Riu Calypso, Fuerteventura

Photo: Landscape

From Review : Germany on Sea of Hotel Riu Calypso
Germany on Sea
Perfekte Lage - Hotel in die Jahre gekommen, super Service
Essen im Buffet-Restaurant
Perfekte Lage - Hotel in die Jahre gekommen, super Service
Perfekte Lage - Hotel in die Jahre gekommen, super Service
SallieHerts wrote a review Jan 2017
Hertford, United Kingdom64 contributions65 helpful votes
3.0 of 5 bubbles
After a long and tiring journey and a transfer that took well over 2 hours. We were shown a delightful room then discovered it was overlooking a road. Not What you'd expect for a 220 pound supplement for the view. Fortunately Roberto could sense our disappointment and
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Date of stay: December 2016
Response from RiuHotelsandResorts, Online Reputation Manager at Hotel Riu Calypso
Responded Jan 15, 2017
Dear guest, Many thanks for taking the time to give us such honest and detailed feedback. We are committed to give all our guests a warm welcome from the moment they arrive at our resort. We regret that your stay at our hotel did not fulfil your conception in general. Our policy is to make every attempt to please and keep our guests content. As a service minded hotel chain it is disappointing to notice that you left our hotel with an opposite idea in your mind. We can assure you that we treat guest comments very seriously and take decisive actions to correct any shortcomings. It is only through feedback like yours that we can monitor our levels and standards of service. We hope you will choose to visit us again, and give us a chance to demonstrate the high standards of guest service that are typical at our resorts. With our best wishes we remain, Riu Calypso Online Reputation Manager
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