Dear Customer: I´m regretting you have had a no good experience. We work hard everyday in order to get customers best experience and in your case we hadn´t got. I´d like to apologize for all the inconvenents, i do personally try to improve everyday taking in account your comments, but we hadn´t been able We make efforts in buffets temperatures (i daily takes temperatures), in the all inclusive offert (bayleys has been tasted by ours and its looks good one),and about noises in rooms Just to apologize one more time, we are working in all your comments in the way to improve Kindest Regards Hugo UrÃa Hotel Manager