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Dirty Vents - Picture of Best Western Plus Killeen/Fort Hood Hotel and Suites

Photo: Dirty Vents

From Review : Never agin of Best Western Plus Killeen/Fort Hood Hotel and Suites
Dirty Vents
Dirty Vents
Dirty Vents
Stained Pillows and No Premium
Stained Pillows and No Premium
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$116
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S. Guest wrote a review Mar 2021
27 contributions
+21
Unfortunately my stay was extremely disappointing. I was given a room that had an occupancy of 6 people. I asked to change rooms but was told that the hotel was completely booked even though the parking lot had about 10 cars in it. They staff tried to make my stay as
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Date of stay: March 2021
Response from Patrick H, General Manager at Best Western Plus Killeen/Fort Hood Hotel and Suites
Responded May 13, 2021
Thank you for taking the time to write a review. Let me apologize for your experience at our hotel. What you describe is absolutely unacceptable and will be shared with the staff so that we can improve. Recently this hotel under went a change in management and we are working diligently to improve the hotel to the standards you should expect from a Best Western Plus. Sincerely, Patrick H.
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