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Window View - Picture of Hyatt Regency Houston/Galleria

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From Review : Fantastic Room, Shockingly Lax Situation with Housekeeping of Hyatt Regency Houston/Galleria
Fantastic Room, Shockingly Lax Situation with Housekeeping
Fantastic Room, Shockingly Lax Situation with Housekeeping
The coffee shop that is also Star Bucks and parties and entrance to breakfast.
Room 1206
The TV is very large, and the weird shaped marble table is impractical.
tempscreenname wrote a review May 2019
New York City, New York535 contributions118 helpful votes
3.0 of 5 bubbles
Calm, comfortable, spacious, modern...and yet housekeeping failed to clean the toilet between guests...Yuck. No one wants to arrive to someone else’s dirty toilet :( So then I wonder: did they change the sheets? Did they bleach the shower floor? Did they sterilize the
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Date of stay: April 2019
Response from roohistewart, Manager at Hyatt Regency Houston/Galleria
Responded Jun 3, 2019
Dear tempscreenname, Thank you for your stay with us and the detailed review. We are so very sorry about the cleanliness of your bathroom, and the time it took to resolve the matter. We hold our selves to our expectations and this certainly was not the usual experience but I am so sorry that it affected your stay, definitely not a good first impression. We will be working with our teams to ensure quality up to our standards and definitely use this as a learning and training opportunity with our staff. If you are in Houston again, please let me know, I will personally ensure that you have a great stay. Sincerely,
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