Dear JNechman: Thank you for your recent stay at our hotel and also for your valuable comments. We are pleased you enjoyed your room and the services provided by our attentive team; however, we want to extend our apologies for the communication issues you encountered while here. We have shared your concerns and feedback with our team, as this helps us improve going forward. We are also pleased to say we are in the process of finalizing our redevelopment plan, will begin renovations soon, and hope to welcome you back soon to show you our dedication to providing exceptional experiences. Sincerely, Guest Relations Manager