Dear Guest, Thank you for sharing such a balanced review of your stay at Disney's Hotel Santa Fe. As you might imagine, the feedback gained from our guests allows us to strive for ways in which we can continuously improve the service and experience offered. We are so very sorry to read that your impression of our hotel was not a positive one during your stay. We have taken your valuable comments back to our team so we may continue to improve our guest experience. We hope to have the pleasure of welcoming you back to Disneyland Paris. Regards, Marçal Guest Experience Team - Disneyland® Paris