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Window View - Picture of The Ritz-Carlton, Dallas

Photo: Window View

From Review : OK Property; Great Club Lounge of The Ritz-Carlton, Dallas
OK Property; Great Club Lounge
Breakfast presentation in Club Lounge
Desk/Work Area
Odd housekeeping--bed dust sham didn't fit well.
Room
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scrateef wrote a review Oct 2016
Houston, Texas114 contributions117 helpful votes
+17
This property is a decent Ritz-Carlton. The hotel is well located and near a vibrant part of the city. Our room, a 1-room suite, was quiet and comfortable with good space and contemporary, yet warm, decor. The room featured a secluded corner balcony, guest powder room, large
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Date of stay: November 2015
Response from RitzCarltonDallas, General Manager at The Ritz-Carlton, Dallas
Responded Oct 7, 2016
I truly appreciate you taking the time to provide us with your constructive feedback. Thank you so much for your kind comments regarding the attentiveness of our Ladies and Gentlemen in the Club Lounge. I will pass on your observations and they will be delighted. Please accept my sincere apologies for the other challenges you encountered. I have reviewed them with the departments involved and we have taken action to ensure these issues are resolved. I hope that you will allow us to restore your confidence in The Ritz-Carlton, Dallas. Please contact me at 214-922 4803 so I can discuss your visit further with you directly. I would also like to make the arrangements personally for your next visit to Dallas.
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