Interior - Picture of AC Hotel Dallas by the Galleria
Photo: Interior
From Review : Ok hotel, doesn't follow up on online requests of AC Hotel Dallas by the Galleria
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Guests
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As a Silver Marriott Rewards member, I stayed at this hotel 2 nights using points. I guess that doesn't qualify me for a review on marriott.com, so I will give my review here. I used the mobile app to request some extra bathroom amenities 2 days before my arrival. I also…
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Date of stay: October 2018
Response from OnAir813296, Front Office Manager at AC Hotel Dallas by the Galleria
Responded Oct 29, 2018
Dear Markichaus, Thank you for your review of our hotel from your most recent stay. I am sorry that you met challenges with our communication back to you through the mobile app, our delivery of the amenities, and the concern of safety with your door not shutting. These are all concerning matters that we will address immediately with our team. We our always striving to give the upmost customer service, however we clearly did not do so in this case and our delivery did not meet your expectations nor ours. I am pleased to hear that there were some positives during your stay. Are you returning to the Dallas area in the near future? I look forward to hearing back from you. Please feel free to reach out to me personally for any further needs. Sincerely, Anthony Berry Director of Operations aberry@acridallasgalleria.com 469.399.1013
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