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Stayed at the resort on a family holiday. The accommodation was very good and spacious with all modern facilities. But it was let down by housekeeping. We found used towels from previous residents at the back of the bathroom door, one of the bedsheets had an ugly black mark on…
Date of stay: July 2017
Response from RichardHawkchurch, Front Office Manager at Hawkchurch Resort & Spa
Responded Nov 1, 2017
Thank you for taking the time to post your review about your recent stay with us here at Hawkchurch Resort and Spa. I am glad to hear that you enjoyed the spaciousness of the lodge and the modern facilities. I am very sorry that you experienced the issues regarding cleanliness. I will bring this to the attention of our Housekeeping Manager who will then take up the issue with the cleaning team to ensure the correct standards are met going forward. I do apologise for any inconvenience it caused for you. Thank you for choosing to stay with us and we hope to be able to welcome you back again in the future.
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