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Interior - Picture of Kalahari Resort & Conventions - Poconos, Pocono Manor

Photo: Interior

From Review : A Walmart style resort of Kalahari Resort & Conventions - Poconos
A Walmart style resort
Disappointed
Birthday Getaway
Not sure what to think....
Sons birthday
Nightmare
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tloth wrote a review Jan 2016
Denver, Colorado72 contributions52 helpful votes
This was by far the most disappointing place I have ever been to and I do travel a fair amount. I dont mind spending money on quality so my assumption when booking a room for $550++ was everything but what I found. The room quality and the amenities are those of a Fairfield Inn.
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Date of stay: January 2016
Response from Kassie R, Social Media Coordinator at Kalahari Resort & Conventions - Poconos
Responded Jan 18, 2016
Thank you for paying us a visit and sharing your thoughts. First of all, I am sorry to hear about your thoughts overall and the experience you received. I am sorry that no one greeted you and your wife upon arrival. We do have a bell and valet staff that are typically there and very welcoming. I am sorry that they missed you. I would like further clarification on your take for the uniform standards. All of our departments and team members have different uniforms specifically picked for them, so I would certainly love more feedback on your thoughts to see how we may improve. Likewise, in regards to service quality, we appreciate the feedback and I will be sure to share with all of our departments. We don't typically have this feedback, so I am interested to learn more. Last, I am sorry that you weren't aware of Phase 2 that is coming soon. As this is in a completely separate wing, I hope that there was no inconvenience as all of our amenities presented everywhere are what we currently offer, not taking Phase 2 into account. This is listed throughout our website. Our cabanas as well are flex rate, so they vary in price beginning much lower than you stated. Many people love the privacy and home base option when playing and splashing all day. I am sorry to hear your take on our guests, however, we love our guests and think we have the greatest guests around. I am sorry to hear your opinion on this. Please connect directly with me at PAConnect@KalahariResorts.com to learn more about your stay. Thank you very much for the feedback.
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