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Mould - Picture of Mantra Nelson Bay

Photo: Mould

From Review : Dirty, Mouldy rooms, small AC, wont be back of Mantra Nelson Bay
Mould on window tracks
TV which was filthy and covered in heavy dust
AC unit which was dirty and very smelly
Dirty blinds that led onto the dirty balcony
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Other Recent Reviews

August 2021
angelamv83 wrote a review Jan 2021
Sydney, Australia134 contributions54 helpful votes
Booked a 3 bedroom resort view apartment for the New-year period (as we have stayed here before) Check in was good and staff were lovely. Then headed to the room (room 50) The place was terribly dirty, very smelly and on closer inspection, we found heavy mould on all the
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Date of stay: January 2021
Response from Work Email, General Manager at Mantra Nelson Bay
Responded Jan 21, 2021
We always appreciate receiving constructive comments which can help us to maintain and improve our standards as well as to meet and exceed guest expectations. Your feedback was addressed immediately Angela. Your experience on arrival was certainly below our high standards, and for that we apologise again. We do hope that you enjoyed some quality family time throughout your stay. Kind regards, Leanne
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