Dear HolidayForUs, Thank you for taking the time to write an informative review of your stay at the Renaissance London Heathrow Hotel. We always look forward to hearing back from our Guests. It was a pleasure to read about your seamless stay at our Hotel and the check in experience delivered by one of our Receptionists. I am delighted that you had liked your room and the amenities and facilities it had. As well as this, I am pleased that you had enjoyed our extensive breakfast buffet. Lastly, I am thrilled to read that you would stay with us again. Thank you for your feedback and we look forward to your return in the future. Kind regards, Ryan Nicholls General Manager Renaissance London Heathrow Hotel / Business Unusual