Dear John S, Thank you for your comments concerning your recent stay at Best Western Salbasgeon Inn and Suits. We appreciate your taking the time to write and hope you will accept our apologies for any inconvenience you experienced. Unfortunately we only have a small weather window to do any outside improvement projects such as parking lot maintenance/sealing or painting. We did try to keep in mind that impact on our guests and the short walk from on side of the building to the other as well as a donation from fellow business of parking spots in the adjoining parking lot. On some occasions the pool chemicals do get on the higher side and the pool or spa have to be closed for a period of time this is for the health of all our guests. We are sorry that during your stay we were not able to bring the pool levels down to a healthy level for you to enjoy that amenity. We appreciate your patronage and hope you will stay with us the next time your in town. Sincerely, Monique Thomsen Front Desk