Food - Picture of The Howard Arms, Ilmington
Photo: Food
From Review : Not as good as before.. of The Howard Arms
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+4
We love coming to The Howard’s Arms pub,once a year or so.a long drive away,but it’s an old fashioned pub,good friendly service and good food.Having said all the good things,and usually having great food,I was surprised this time... The liver dish was just sublime and seems to…
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Date of stay: April 2019
Response from Pawel S, Manager at The Howard Arms
Responded May 11, 2019
Thank you for taking time and sharing your feedback. I'm very pleased to hear that The Howard Arms is a special place for you to come and enjoy food, friendly service and atmosphere. I'm really sorry to hear that the Chicken Caesar didn't 'stand out of the crowd' comparing to the other dishes you had. I understand that you are upset about your experience and I'm sorry for that. It is alerting to us to hear about poor quality of the chicken? We achieved 5* rating during our last Food Hygiene inspection and have strict systems and policies in place to ensure we serve fresh food only. We'll however investigate this matter in more detail including food supply chains and in house food handling to make sure there wasn't anything different in the way we always operate. I'm sorry to hear about your stomach upset. Hope you're felling better now and this wasn't caused by our food. Once again thank you for your visit and feedback. We're appreciate you comments and looking forward to giving us another try. Best regards
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