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From Review : Not as good of Alton Towers Hotel
Not as good
Themed rooms- moon voyage
Arctic Explorer room...ok if you get a bargain
blood on duvet
urine stain on duvet
Arctic Explorer room...ok if you get a bargain
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Claire B wrote a review Dec 2016
Stockport, United Kingdom248 contributions60 helpful votes
3.0 of 5 bubbles
We visited for santas sleepover, the kids loved it , but not as good as the last 2 years , paid £40 extra , and got less , less rides open, only a couple of elfs at Santa visit, the evening meal terrible, they had ran out of stock due to other events , (poor planning ) and today
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Date of stay: December 2016
Response from James G, Customer Services at Alton Towers Hotel
Responded Dec 7, 2016
Dear Claire C, Thank you for taking the time to review Alton Towers Hotel on Trip Advisor. Santa's Sleepovers are an event which we aim to improve year-on-year, reflected in the number of guests who choose to come back time after time. It's a real shame to note that you don't feel that your individual experience this year lived up to the amazing memories we've made in the past. If you haven't already, please do give us an email on guest.relations@alton-towers.com, and our team will be happy to look into your concerns for you. Best wishes, James Alton Towers Resort
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