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Food - Picture of The Firebox Cafe, Hawes

Photo: Food

From Review : Good food and coffee, but long wait of The Firebox Cafe
Good food and coffee, but long wait

Other Recent Reviews

Decidedly average
October 2021
Disappointed
September 2021
sqwelchywelchy wrote a review Jan 2020
23 contributions2 helpful votes
Food good and coffee great (one of the best) but nearly 40mins wait for 4 relatively simple meals Staff friendly.
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Date of visit: January 2020
Response from Helen P, Owner at The Firebox Cafe
Responded Jan 7, 2020
Thank you for your feedback. I am pleased you enjoyed the coffee. In relation to your wait. The cafe was busy and all our even "simple meals" are freshly cooked and there will be a wait. However in relation to your particular order we checked our electronic order system on the till and although you remained in the cafe for a total of 40 minutes this time included the time you took to order the food, cooking time, eating time and the time after your meal you waiting in the cafe. In fact the system stated that you waited no more than 25 minutes for freshly cooked food. This is what you can responsibly expect in a busy cafe with a small micro kitchen where there is a queue of orders. I am sorry if you felt disappointed by this. If you need more information from our till system regarding your ordering time and wait please contact me on ride@stage1cycles.co.uk and we will provide a copy. Best wishes.
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