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From Review : So hot cant sleep of Premier Inn Whitstable hotel
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Guests
Stayed at premier inn lovely hotel and nice man on the desk. The problem was the heat in the room it was so bad i slept on the floor of the bed room i was contenplating going out to the car park and sleeping in the car. So i had a cold bath instead. The man at reception gave 1…
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Date of stay: September 2016
Response from WhitbreadHotels, Online Customer Service at Premier Inn Whitstable hotel
Responded Sep 5, 2016
Thank you for taking the time to review your stay with us. At Premier Inn it is our aim is to make our guests feel brilliant through a great night’s sleep, and I apologise that on this occasion your stay was less than relaxing. Your experience was far below our usual high standards, but please be assured your comments have been noted and all aspects of your feedback regarding the bed will be explored to ensure we are offering the best possible guest experience. We do encourage our guests to speak to the team at the time, our friendly teams are available 24hrs and will always do their best to resolve any issues you may encounter throughout your stay. Please be assured that your feedback is very much appreciated and we hope to welcome you back to Premier Inn in the future Kristy Blackwell Premier Inn Team
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