Beach - Picture of Silva Beach, Crete
Photo: Beach
From Review : 1 week all inclusive – lovely location! But…. of Silva Beach
Check In— / — / —
Check Out— / — / —
Guests
+39
14/8/2017 – 1st time to Crete – Greece, after reading all the positive reviews on Trip Advisor, I booked this all-inclusive hotel standard room through travel agent in the UK- 2 adult’s & elderly mother. Contacted the directly hotel in advance to request for a larger standard…
Read more
Date of stay: August 2017
Response from Giannis K, Διευθυντής at Silva Beach
Responded Sep 1, 2017
Dear Guest, Thank you for taking time to let us know your feedback about the stay in our Hotel! We are very sorry to hear that you were not completely satisfied with some of our services. We apologize for the inconveniences with the room but the Hotel from its side tried to do its best to find the better variant for you. As you have mentioned in your review at that period the Hotel was full booked and unfortunately there was no possibility to find the room according to your reservation to fit your demands, except for the variants we had suggested to you. We are also very sad about your comment concerning the preferences of nationalities by our staff. Silva Beach Hotel welcomes Guests of all the nationalities and we treat all our Guests equally, without any reference to the country of origin. The entire team of the Hotel brings our apologies if you felt some lack of hospitality towards you, but we assure that we always provide the same level of service to all the Guests. We seriously took comments of some of our Guests in consideration to lessen the issue with the reservation of sunbeds. The Hotel follows the policy of removing the towels left in the morning on sunbeds with no attention. We would also thank you for the kind words you have addressed to our staff and cuisine. We will be more than happy to welcome you back to Silva Beach Hotel and we hope that next time we will manage to avoid some misunderstandings between us and your next stay with us will be unforgettable. With kind regards, Giannis Kornelakis General Hotel Manager
Read more
Been to Silva Beach? Share your experience!