Dear Guest, Greetings from Symphony Palms Beach Resort! We appreciate your comprehensive review on this esteemed forum. We always strive to provide the best to our guests in terms of both quality and service. Customer satisfaction through the first-rate facilities and services are always are prime endeavour. However, we regret that you were not satisfied with the same at your disposal and we ensure you that this is generally not a norm at our hotel. Your suggestion, however, is forwarded to the relevant departments so that the necessary improvisations could be shaped to avoid such future lapses. We assure you of enhanced services and a flawless stay the next time your wife and you book with us. Best Regards, Manager