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Food - Picture of The Conservatory at the Melbreak - Restaurant, Workington

Photo: Food

From Review : Rip off of The Conservatory at the Melbreak - Restaurant
Rip off
Poached salmon starter
The Melbreak Hotel
Reserve a table
2
Tue, 8/3
8:00 PM
boomwitch wrote a review Jul 2018
cumbria33 contributions65 helpful votes
We have just paid £38 for the worst meal we have ever had .High tea which consisted of a meagre selection of food including a slither of sausage roll with a big pastry brush hair through it . The scones were dry as old boots and the bitesize cakes sickly. This was supposed to be
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Date of visit: July 2018
Response from Caroline H, General Manager at The Conservatory at the Melbreak - Restaurant
Responded Jul 30, 2018
Dear Guest Thank you for your review and obviously disappointed to hear that you did not enjoy your afternoon tea. I am quite concerned that you thought the selection "meagre" as normally the quantity of food offered for afternoon tea defeats the best of appetites, with most people taking a good selection home in boxes. Traditionally, the purpose of afternoon tea is a stop gap between lunch and dinner with a selection of dainty sandwiches, scones served with clotted cream and jam; bite sized cakes and pastries are also served along with a mini pudding - I am assuming your tea stand contained all of these items? As for the cakes being sickly, I can only put this down to being from your own personal point of view as what is sickly for some is quite clearly heaven for others given the largely positive reviews we receive? I have consulted with the waitress on duty that afternoon with regard to the incident with the sausage roll who informed me that she apologised wholeheartedly and explained that it was a strand from the pastry brush and not a hair as you originally thought. She advised me that you happily accepted the explanation and when asked if everything else was alright you answered "yes". If you had not been happy with the afternoon tea this would have been the perfect opportunity to say so as we could have then offered you something else. I am sincerely sorry that you did not enjoy your experience as we would rather everyone left the restaurant happy and sated rather than sorry and disappointed, though if we had been made more aware of your disappointment at the time we could have rectified the situation immediately and served you something more to your liking. Kind regards Caroline Hughes
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