Dear Tammy D, Thank you so much for your wonderful review on your recent holiday experience at our Grand Palladium Colonial Resort & Spa hotel, we are thrilled you enjoyed every aspect of your stay among us. There is no better reward for us to read our guests’ full satisfaction on their stay at our Grand Palladium Colonial Resort & Spa hotel, we are sincerely grateful for the time you took out of your day to share such a praising 5 star review on your overall holiday experience among us. We would like to express our sincerest gratitude for your praising words towards our staff, their genuine kindness and commitment to ensure that our guests are fully enjoying their stay is undoubtedly one of our hotel’s main strengths and we will make sure to share your heartwarming words with them. It is always a great source of motivation for our staff to hear that our guests appreciated their services and attention to detail. We are happy that you felt comfortable in the room we accommodated you in and that you enjoyed the efforts of our staff to offer you a very pleasant accommodation and you enjoyed our gastronomy being an important aspect for us, our talented Chefs do their utmost to please all palates; It is enjoyable to read that we were able to conquer yours. Thank you again for making us your choice hotel when visiting Riviera Maya and for your lovely review; it will be a real pleasure to welcome you back for second time and please do not hesitate contact us beforehand to organize every detail of your next stay. Best regards, Andrea DÃaz Room Division Assistant Manager Grand Palladium Colonial & Kantenah Resort & Spa