adult pool at night with Mexican restaurant above - Picture of Grand Palladium Vallarta Resort & Spa, Punta de Mita
Photo: adult pool at night with Mexican restaurant above
From Review : Spring Break getaway of Grand Palladium Vallarta Resort & Spa
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+8
We had a 6 night stay the last week of March for spring break. We had 2 rooms next to each other in building 2, rooms 2240 & 2242. We asked for 1 room with a king and one with doubles, and they were ready for us upon check in. We did not have any hassles with time share and were…
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Date of stay: March 2018
Response from Melisa R, Director de Relaciones con Clientes at Grand Palladium Vallarta Resort & Spa
Responded Apr 16, 2018
Thank you, Cdnchick, for taking the time to write your opinion about our hotel Grand Palladium Vallarta Resort & Spa. Your comment really help us see where we need to improve our services and installations. I would like to apologize for the maintenance in your room. We recommend our guests to give us a call in order to fix this immediately, as well as for the mini fridge. We want to help and make our guests' vacations a wonderful time. We would like to inform you that we don't have a Zoo, we have what is called an UMA (Management Unit for the Conservation of Wildlife). This place is for the animals that can't be reintegrated to their natural habitat because of different reasons. All the animals are supervised by a professional that takes care of every single one of them. Don't worry, they are in very good hands. I'm sorry about the inconvenience you had when you tried to make a reservation in one of our restaurants. I'm glad that our guest service staff members helped you with this. I will check on this and see what we can do about it. In regards of the chairs by the pool, it seems that our staff members didn't inform you about our rules, so let me explain them to you. Saving seats is strictly prohibited, so when a guest doesn't come back after half an hour, their belonging will be retired from the seat. Their belonging will be in hands of our security team until the guests reclaim them. But after reading your comment it seem that this is enforced irregularly. Thank you for the information, I will make sure to talk about this with security. Again, thank you and we deeply appreciate your honest review. We hope that you can give us one more chance to give you the vacations that you deserve. With kind regards.
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