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Pool - Picture of Holiday Inn Express & Suites Roanoke Rapids SE, an IHG Hotel

Photo: Pool

From Review : Nice hotel right off of 95 of Holiday Inn Express & Suites Roanoke Rapids SE, an IHG Hotel
Nice hotel right off of 95
King handicap-accessible room, first floor with pullout sofa
Breakfast/seating area
There was a nice patio table with chairs by the pool.
space between desk area and bed
Sitting area and king bed
hEDSupZebra wrote a review Oct 2017
Raleigh, North Carolina119 contributions
4.0 of 5 bubbles
We came to Roanoke Rapids for end of the school year testing for my son. We decided to stay here because the testing was taking place at the hotel in the conference room & also because it said there was an outside pool. I knew that it would be iffy whether the weather would
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Date of stay: May 2017
Response from HotelResponse_2017, General Manager at Holiday Inn Express & Suites Roanoke Rapids SE, an IHG Hotel
Responded Oct 5, 2017
Dear Christy R., Thank you for writing such specific and expansive remarks regarding the experience you had at our hotel this past spring. We always appreciate finding out about the things that pleased our guests, as well as the areas in which we could have improved upon. I was glad to see your good rating and hear that most of your time here was pleasant. I apologize, though, for the things that you noted in your guest room that caused inconveniences and discomforts for you. I'm also sorry to hear that our pool had been left unlocked due to the fact that it was being cleaned at the time; we will be continuing to make better efforts to alert our guests to pool openings and closures, and I apologize that you did not feel you had a good encounter with a member of our team while you were being asked to vacate the pool due to potentially unsafe water conditions. Finally, I'm sorry to hear that your lack of a vehicle left you with limited food options in close proximity to our property. We want for all of our guests to have a completely relaxing and enjoyable stay here, and I hope that you'll change your mind and give us another chance to work to earn your loyalty during your next visit to our area. Our staff would love to be able to welcome you back. Regards, Ken Patel General Manager
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