Dear LeNiccki T., We appreciate your candid comments about your stay at our hotel. We were disappointed to read your feedback, and we apologize for your experience. Our team prides itself on delivering wonderful hospitality, so we're sorry this was not your experience with us. Rest assured that we take these reviews seriously and will speak to our team members concerning this. We hope you will consider giving us another chance so we can make this up to you the next time you are in the area. Bill Spencer General Manager