Dear NadaKharusi Thank you for visiting us at our little gem and for sharing your experience through Trip Advisor. I am delighted that your stay was an enjoyable experience and that you were able to also enjoy the location and much of what Stone Town has to offer. We thank you for your kind comments in regards to our hotel and we have made note of your experience with our service. In the spirit of continuously improving our standards, we warmly appreciate your feedback and we continue to work hard to train our associates in respective teams so to offer our guests an exceptional service. We do apologise for any inconveniences caused during your stay and thank you once again for your feedback. We are enthusiastic and eagerly awaiting for your return to your home away from home and in the meantime, we wish you all the best. Should you need any assistance, please feel free to reach out to myself or any member of our team. Sincerely Marcela Herrendoerfer General Manager Park Hyatt Zanzibar Marcela.Herrendoerfer@hyatt.com +255 24 550 1234