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Balcony - Picture of Zanzibar Serena Hotel, Zanzibar Island

Photo: Balcony

From Review : 5 stars guesthouse of Zanzibar Serena Hotel
5 stars guesthouse
5 stars guesthouse
Condor bescherte uns einen Tag im Zanzibar Serena Hotel
Zanzibar Serena Hotel
5 stars guesthouse
5 stars guesthouse
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LevyShahar wrote a review Apr 2017
3,115 contributions201 helpful votes
+43
First i would say that the Hotel staff are amazing. Very helpful at any task. The hotel itself looks like Morocco in a good way. Beautiful with great ocean views from the rooms and great pool aswell. The bad part is that two out of my 6 days there, i had no cold air from my
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Date of stay: April 2017
Response from Paul C, General Manager at Zanzibar Serena Hotel
Responded Apr 22, 2017
Dear LevyShahar, Thank you for your recent patronage of our property and the consequent review. I wish to apologize for the Air-conditioner that did not work in your initial room. Whilst we apologize for the problem with the Air conditioner in your initial room, we wish to let you know that the problem is not a representation of the situation in all rooms. I further wish to assure you that we have taken your comments on the air conditioning seriously and rest assured we are addressing the problem. May I take this opportunity to extend our warm welcome to you should you be visiting Zanzibar in future so that you can confirm our commitment to delivering better services as promised herein Regards, Paul Chaulo General Manager
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