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Pool - Picture of Melia Llana Beach Resort & Spa, Ilha do Sal

Photo: Pool

From Review : Outstanding Customer Service-Rooms and servicing disappointing of Melia Llana Beach Resort & Spa
Outstanding Customer Service-Rooms and servicing disappointing
Outstanding Customer Service-Rooms and servicing disappointing
Outstanding Customer Service-Rooms and servicing disappointing
Outstanding Customer Service-Rooms and servicing disappointing
Outstanding Customer Service-Rooms and servicing disappointing
Outstanding Customer Service-Rooms and servicing disappointing
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Jo W wrote a review Dec 2019
Walsall, United Kingdom47 contributions21 helpful votes
+7
We upgraded to ‘The Level’ and received the most amazing welcome. There is outstanding customer service throughout the private pool area, lounges, bars and restaurants. Nothing is too much trouble, drinks flowed and staff regularly check that you are ok. Private pool area is
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Date of stay: December 2019
Response from Llana_Sensimar, Manager at Melia Llana Beach Resort & Spa
Responded Dec 11, 2019
Dear Jo W, Thank you for your trust having chosen Melia Llana Beach Resort & Spa and for having set aside a few moments to share your opinion with us and with fellow travelers online via Tripadvisor. We thank you for your kind compliments on the positive aspects of our hotel. However, we are sad to read that we were not able to fully meet your holiday expectations, this is not the impression that we would like our guests to retain from their holidays with us, quite the contrary we do our utmost to listen to our guests and try to find solutions where possible to ensure their satisfaction. We encourage our guests to not hesitate to speak to our management team to report any anomaly in our service or request any assistance during their stay in order to allow us to rectify any issues immediately during their stay. Having said this, we would like to thank you for your feedback and assure you that we are working continuously to guarantee that our services can satisfy the expectations of our guests. We hope that we can persuade you to return for another visit in the near future and allow us the opportunity to change your perception about us. Kind regards, Melia Llana Management Team
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