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Landscape - Picture of Hotel Riu Karamboa, Boa Vista

Photo: Landscape

From Review : Honest quick review of Hotel Riu Karamboa
Honest quick review
View of the hotel, looking towards the main restaurant
north west wing
The room
Vue à la sortie du restaurant pricnipal
Sunset
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Richard P wrote a review Dec 2018
Poole, United Kingdom8 contributions10 helpful votes
Stayed here for 2 weeks in November, the hotel is need or renovation and is certainly not a 5 star resort. Hoping they give this hotel some attention now they have built a brand new one next door. Rooms Rooms were really small, shabby and old with a bed as hard as the floor.
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Date of stay: November 2018
Response from RiuHotelsandResorts, Online Reputation Manager at Hotel Riu Karamboa
Responded Dec 10, 2018
Dear O6758QErichardp, Thank you for sharing your experience with us through Trip Advisor! We are disappointed to read that you did not enjoy your overall stay at our Hotel Riu Karamboa due to the inconveniences you describe throughout your review. First of all, we lament that your designated room was not up to your expectations and also that you felt sometimes disturbed by the noise. This is quite surprising to read as we can assure you that all our rooms are built considering the legal requirements regarding insolation and it is therefore very unpleasant for us to hear that you still perceived an increased noise from neighboring guests and from the hallways. In addition, we will forward your comments regarding our pools to our Management and Maintenance team as we do care allot about the safe and health of our guests. Nevertheless, we do regret the difficulty to obtain a sunbed at the pools as mentioned in your review. We do our best to deal with the unfair practice of ‘reserving a sunbed by leaving personal belongings or towels on it’ and we have authorized staff collecting the towels that were left behind by hotel guests during the night or early morning, so that fair access to sun loungers is provided. We lament that you did not perceive it that way. Lastly, even though we are content to learn we met your taste with our gastronomic offer, we are concerned by your comment regarding the labelled food products as we always do so. However, we always encourage our guests to ask our staff about the ingredients in the dishes in case this is not made clear by the signs placed in the restaurant. They will be more than glad to assist you with anything you need. To end on a positive tone, we are glad that you liked our beach side and enjoyed watching the waves crash! We hope to host you again in the future to bring you a much more enjoyable experience! Best of hopes! Hotel Riu Karamboa Online Reputation Manager
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