Dear Sharon S, Thank you for posting a review on Tripadvisor. Guest feedback is essential for us to thrive and we are very passionate about listening to our guests. I would like to speak with you about your experience and personally invite you back. The disappointing experience you described does not reflect the genuine and attentive service that our team is wholeheartedly devoted to. Our mission is to help you make the most of your visit and be your destination of choice in New York. I would appreciate your time to speak with me further. My phone number is 718.208.2891 and my email address is email@example.com. Best Regards, Jeffrey Egol General Manager For more information on our Soft Opening and our special rates through summer's end, please visit our website.