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Entrance - Picture of Ravineside Lodge, Entabeni Game Reserve

Photo: Entrance

From Review : Service levels and attention to detail disappoints of Ravineside Lodge
Ravineside
Don't go over a long weekend!
main lodge lounge
Don't go over a long weekend!
Don't go over a long weekend!
Bushveld bliss
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Rya-Mari M wrote a review Mar 2015
Roodepoort, South Africa1,751 contribution202 helpful votes
I visited Entabeni with colleagues for an overnight stay and was disappointed in the overall service levels and attention to detail. We arrived around 11:30 on the first morning and had spa treatments booked. We rushed from Ravineside to Lakeside where the spa is situated
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Date of stay: March 2015
Response from MichelleBouic, PR & Marketing Executive at Ravineside Lodge
Responded Mar 12, 2015
Dear Rya-Mari M, Thank you for taking the time to post this review. From the offset may we apologise for the service breakdown experienced at Ravineside Lodge. Whilst this is not the norm, nor the standard we hold ourselves to, we understand that this visit has left you with a not so positive impression of Entabeni Safari Conservancy. We are fully aware of what occurred with your group onsite and we would like to assure you that all concerns raised have been escalated to Executive Management and corrective action is being taken at the lodge. We welcome constructive comments as we believe they can only assist us in bettering our service delivery, as well as our product. Whilst Ravineside Lodge has received much praise from travellers, we do understand that its layout and proximity to the main area is not for everyone. We are however heartened to hear that there were enjoyable times during your visit, and trust these are the memories that you will take home with you.
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