Dear Rya-Mari M, Thank you for taking the time to post this review. From the offset may we apologise for the service breakdown experienced at Ravineside Lodge. Whilst this is not the norm, nor the standard we hold ourselves to, we understand that this visit has left you with a not so positive impression of Entabeni Safari Conservancy. We are fully aware of what occurred with your group onsite and we would like to assure you that all concerns raised have been escalated to Executive Management and corrective action is being taken at the lodge. We welcome constructive comments as we believe they can only assist us in bettering our service delivery, as well as our product. Whilst Ravineside Lodge has received much praise from travellers, we do understand that its layout and proximity to the main area is not for everyone. We are however heartened to hear that there were enjoyable times during your visit, and trust these are the memories that you will take home with you.